Self-service check-outs & physical disability

All I wanted was cat biscuits and some chocolate.

All that stood between me and said cat biscuits and chocolate was a self-service check out.
Sounds simple, right?
Wrong. Wrong. Wrong.
There are no words for how much these things annoy me. They annoy most of the able-bodied people too; but when you have mobility problems like I do, they are a total nightmare.
I have cerebral palsy so I can’t do anything quickly and I’m not very good at balancing, so I tend to only use one hand as much as possible when I’m trying to pay for my shopping so that I can keep holding on to my walker.
If there is another person operating the till they can obviously see this and understand it, unlike a machine who expects me to move at speed. A chashier often help me do my packing and give me my change in small bits, all without constantly asking me to please take my items.
I know I could always ask a staff member in the shop to help me, but the staff supervising the area is often busy helping people who’ve found themselves dealing with an unexpected item in the bagging area, so I’ve developed a few strategies to try make things easier:
  • As I often wear jackets of hoodies, I try and get my money out before I even start  and put it in my pocket so make it easier to get to. Obviously, I only do this if I feel safe to do so. Otherwise I put up with the machine asking me if I want to continue while I fumble to get cash out of purse.
  • I take a bag that is as wide as possible so that I can hang it on the side of my walking frame and just drop things into it, rather than having to cram they all into a smaller bag that won’t open out for me properly
  • If I have a friend with me, I ask them to help


What do you think about self-service check-outs?

3 thoughts on “Self-service check-outs & physical disability

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