Things don’t always go to plan

Yesterday I found myself having to go somewhere that I had never been before.  I always get a bit nervous about doing this, especially if I’m on my own, for obvious reasons. I decided to take the train because, although I getting used to taking the bus without help, I still find the choo choo much easier to handle. I booked my assistance in advance (as advised) so I was optimistic that things would run smoothly from a public transport point of view at least.

Despite being nervous, with the help of station staff and taxi drivers, I got to my appointment on time with very little stress and without getting too cold or wet, which is always nice. I think the meeting went well too, so I was feeling fairly pleased and wondered why I’d been awake half the night worrying.

After my appointment, I knew I had a bit of time before my train back home again so I thought  I’d brave walking back to the station rather than getting another taxi. I wanted to get some exercise anyway.

That was around the time it started to rain. Not too much, but enough to make the idea that I might get lost on the way seem even less appealing than it would do normally, so I decided I’d make things easier for myself and just take a cab.

It arrived. My walking frame Martha fit into the boot, albeit with a bit of persuasion.

“Where to, Love” the cabbie asked.

“The train station, please” I replied, thinking it would all be plain sailing from here. Little did I know that the area I was in for my meetings had two nearby train stations so I didn’t bother to specify which one I meant, because I thought there was only one and it would be obvious where I wanted to go.

I just so happened to be closest to the one that I didn’t want to be at, but because I didn’t tell the driver I wanted to be at ‘Station X’, because I thought that he’d know where I wanted to be because the place where my appointment was at also had the place “X” as part of its name. However, station “Y”, where he took me, must have been closer to where I was, because that was where I found myself getting dropped off. Only silly me didn’t realise straight away, not being from the area and all.

Yes, I ended up in the wrong place. Away from where I had already booked my assistance, only because I didn’t know either of the stations I didn’t realise until he had already driven away.

At this point I really couldn’t be more grateful to all the staff who helped me that afternoon. Not  only was I somewhere else I’d never been before, but the station was also being operated by staff from a different rail company to the one I had booked my travel assistance with.

Once upon a time, this would have thrown me into complete meltdown, but I stayed calm and wondered over to the assistance desk where I relayed the story to the nice person behind booking office, even though I was still a little confused as to how the driver and I had managed to get so mixed up.

He was amazingly helpful and rang the other train company, explained the story and offered to put me on the next train that would get me to where I needed to be. They agreed to cancel the help I had arranged for the other place, and informed the staff at the station I was going to that I’d be coming in on another line, at an earlier time than expected.

That sorted, I was helped onto the train, and the people working at the station I was going to still managed to fit me into their schedule to help me get my connecting train home again. Now that I got through it all safely I find it quite funny.

I’ve learned a lot from this experience, and it was quite a confidence boost for me that I didn’t panic. I’m actually quite tempted to write to both companies involved to praise them for their customer service and thank the staff involved for going the extra mile, but I don’t know any names so it probably wouldn’t make any sense to whoever ended up reading it.

But thank you to all who helped me out yesterday to make sure I got home again in time for dinner. I couldn’t have done it without you.

 

 

 

 

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5 thoughts on “Things don’t always go to plan

  1. See, if you stay calm and just ask for assistance people are more often than not only too willing to help. I think you should still write to the companies and praise them and their staff. Don’t even explain what happened (or link to this blog post.. lol) but just say you had an issue and were really grateful and pleased with how it was handled by the staff. xo

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